Just ordered two small parts Monday 8-28-06 from Riva.

Web site shipping costs said $35.00 for overnight. Jennifer called (very nice) and said that was incorrect, it would be $45.00 overnight or $35.00 two-day UPS.

I checked the UPS detailed time & cost calculator for this shipment. There were 6 shipping options, so I can see how they might get confused, however there are were two overnight options, morning & afternoon. Morning $45.00 & afternoon, $35.00. And these are not even the discount UPS rates volume shippers get.

Anyway, the bottom line is to always check your shipping options before you order overnight from Riva.

Also, it appears they are adding costs to the actual shipping charges above what they pay. If that were for handling & boxing, it should be a separate line item.

I will present this to management for consideration.

ya they need alot of work there..8.00 dollars a hour only gets you so much,dont buy parts that are backorder you will never get them,,,I DID NOT GET MY BACK ORDERED PART,

I work for the other very large transportation company, you know the guys UPS hopes to be some day.

Big shippers get very large discounts with any package or freight carriers. I would bet UPS has a very good discounted shipping rate with them. As info.

We wish that were the case. Unfortunately it's not.

The head of your shipping department needs to contact their UPS account rep. and discuss discounts.

They are not going to just lower your rates without talking to them. Paul T is absolutely correct.

To clarify, we are talking about commercial account volume rates being discounted over consumer or low volume rates.

Labels, boxes,box filler, order managing software labor for wharehouse personel and so forth are all considered expenses under shipping and handling.

RC please see your PVT mailbox. my ears are smoking.

rc, I edited this because I got a great phone call from Riva telling me my parts are going to be next day delivered for me at no charge!

Im glad we got that straightened out.

This message has been edited. Last edited by: QuickMick,

Riva,
Call FedEx!!!!!

No worries, QM. And thanx!

PT - We use FedEx as well and have spoken to them several times. They aren't willing to work with us when it comes to drop off and pick up times as well as a few other issues that are important to us.

Let me look into it. I have some FedEx contacts I call in South Florida(My home town) that can address your needs. What times do you need and is it FedEx Ground or Express? I am with FedEx Freight, so if you need big stuff like skis, motors or pallets of oil that's what I do. I can help there as well directly.
Thanks,
Paul T

If you're serious about helping please contact Pat Weekley. He's our Performance Product Line Director and oversee's mail order. He can be reached at ext 325 or at patw@rivamotorsports.com. Thanks!

Will do!! Thanks for the info.

rc wanted to know the status of the order 38376

No problem. Please contact our MO Sales Dept at orders@rivamotorsports.com and place the order number in the subject line. They'll reply with the info you require.